Google Play Compliance & User Privacy

MiraPost Account & Data Deletion

At MiraPost, we respect your privacy and give you full control over your personal data. Follow the instructions below to delete your account or submit an online request.

Application: MiraPost | Developer: MiraPost Delivery & Logistics

Option 1: Delete via the MiraPost Mobile App

You can initiate an account deletion directly inside the MiraPost mobile application at any time:

1
Open the MiraPost mobile app on your smartphone.
2
Log in to your account with your phone number and password.
3
Open the main menu and navigate to My Account.
4
Scroll to the bottom and tap the red Delete Account button.
5
Confirm your request. Your deletion submission will be recorded immediately.

Instant In-App Submission

Option 2: Submit an Online Deletion Request

If you uninstalled the mobile app or cannot access your account, enter your registered phone number below to request deletion:

Registered Phone Number *

Reason for Deletion (Optional)

Security Notice: To prevent unauthorized requests and protect your account, our support team will contact your registered phone number to verify your identity before permanent deletion.

Directly synced with MiraPost Administrative Operations

Data Deletion & Retention Policy

In full compliance with Google Play Data Safety policies, the following protocols apply when your account deletion is processed:

Data that is permanently deleted:

User profile, citizen or store account name.
Encrypted passwords, credentials, and authentication sessions.
Phone numbers and personal contact information.
Saved delivery addresses and geographic coordinates (GPS).
Device push notification tokens and preferences.

Data retained for legal & regulatory reasons:

Completed Shipment & Invoice Records: Retained for auditing, accounting, and tax compliance as legally mandated by applicable trade and commercial regulations.
Retention Period: Historical financial delivery records are kept for up to 12 months, after which associated customer identifiers are permanently anonymized or purged.
Financial Clearance Requirement: If there are in-transit deliveries or pending balances, account deletion is placed on hold until complete fulfillment and final settlement.
Fraud Prevention: Basic transaction logs are maintained to prevent fraudulent repeated registrations with pending balances.

Processing Timeframe

Account deletion requests are reviewed and fulfilled within 7 to 14 business days. Once finalized, you will permanently lose access to the account.

Frequently Asked Questions (FAQ)

? Can I re-register with the same phone number in the future?

Yes. Once the deletion process is finalized, your old credentials and profile are fully purged, allowing you to register as a fresh merchant whenever you wish.

? What happens to my historical invoices and delivery logs?

All personal profile details and credentials are deleted. Financial transaction logs are legally archived for auditing without personal identifiers.

? How can I cancel my deletion request if submitted by mistake?

During the 7 to 14 business days review window, you can contact our support team to request cancellation of the deletion process.

Need Assistance?

If you have questions regarding your personal data or account deletion, contact our support team directly:

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